FAQ

What are the products made of?

All of our products are handmade, vegan and cruelty-free, and no two look exactly alike. Expect some deviation!
What are the ingredients in the candles?

Some of our candles contain a few extras, like glitter and essential oils. The basic ingredients (are listed in the product description) are: herbs, essential oils/fragrance, coloring, and soy wax. ••• Candle Warning: All of our candles come with a warning label for safe use: Failure to follow instructions could result in fire hazard or injury. Keep out of reach of children and pets. Do not burn candle on or near anything that can catch fire. Avoid drafts and excessive vibrations. Container may become hot while burning candle. Never leave a burning candle unattended. For best results, keep wick centered and trimmed to 1/4.” Burn candle for at least 2 hours each burn. But don’t exceed burning for more than 3 hours. Keep candle free from any foreign matter matches, wick trimmings, etc. Place on a protected, fire resistant surface. Do not place lid on container while burning. Discontinue use when 1/2” of wax remains in candle container.
Why isn't my package here

WHY ISN’T MY PACKAGE HERE? Since our products are handmade, orders don't ship immediately. When ordering, your shipping options are limited. We offer shipping via USPS and UPS Ground in the US. UPS Ground can take up to 5 business days, depending on your location. Please keep in mind we ship from California. The closer you are to us, the faster your package delivers to you. When choosing USPS shipping options, most orders will need to ship Priority Mail because they are over 1 lb. and don’t qualify for First Class Mail. Most priority mail packages deliver within 3 days of shipping. If your package is under 1 lb., you have the choice of First Class or Priority Mail. When choosing Priority Mail please remember that it could still take up to a week to actually prepare your order for shipment. We automatically email you tracking info when we create your shipping label so you can track your package.
What if I made a mistake on my order?

I MADE A MISTAKE. CAN I EDIT MY ORDER ONCE IT IS PLACED? Depending on what the error is, we can try our best to fix the problem. Wrong shipping address? Sure. Wrong billing address? We can't make any updates to your private payment information. Wrong item ordered? We can do our best to get things swapped. Email us to find out: DiosaByBOBBi@gmail.com
Do you ship outside of the U.S.?

We apologize for the inconvenience, but at this time that is not a feature that we offer.
What if I received the wrong item?

I RECEIVED THE WRONG PRODUCT: Everybody makes mistakes, everybody has those days… even our packaging experts. If you received the wrong item, we'd be happy to send you the right one! Please send an email to DiosaByBOBBi@gmail.com with a photo of the product (or products) we sent and we will get to work on sending you the correct product(s) right away.
What if I my product was damaged?

A PRODUCT I ORDERED WAS DAMAGED IN TRANSIT. HOW CAN I FIX THIS? We know that from time to time accidents happen on the journey from our workshop to you (or your gift recipient). If a product or products arrive damaged, please send an email to: DiosaByBOBBi@gmail.com with attached photo(s) of the damaged item(s) and we will be in touch with a solution.
What if I want to return something?

If you are not satisfied with an item and wish to return it, please conatct us via email to inform us of your decision. Contact us at DiosaByBOBBi@gmail.com. We also ask that you get the package and product back to us within 14 days in sellable condition and we will refund your money. We do not refund shipping and you are responsible for all shipping costs back to us.
What are the actual fragrances?

All candles are made with all synthetic fragrances and herbs. The actual scent is listed for each item on its respective page.
I want a belly chain but I don't see a design I like. Do you do customs?

Yes. We can do custom orders, we even have a section for them.
I want a belly chain, but don't know my waist size?"

Hi Diosa, not a problem. First you need a measuring tape. You can find one at any local drug store, or dollar store. Then you'll want to measure from your belly button and around until you connect back at your belly buton. Make sure you're relaxed, there's no judgemet here so please do not flex your abdomen when measuring. You want to be honest about your size so we can deliver an accurate and comfortable belly chain.